Anyone who plans on driving one of our vans must have their own personal auto insurance with collision and liability coverage. We must see proof of insurance for all drivers before we can release the van. If you do not have a personal auto policy, or you are not from the US, please contact us for more information.
In addition to your personal auto policy, we do offer some supplemental protection. These are NOT USED IN PLACE of your existing auto insurance - we offer them as supplement to your existing coverage.
Renter's Collision Protection (RCP):
In the event of an accident, you (or your insurance provider) are responsible for any damage to our van, regardless of fault. Renter's Collision Protection (RCP) is an additional form of coverage that may be purchased before the start of your rental. This eliminates your financial responsibility for any physical damage caused to our van by collision, vandalism, fire, windstorm or hail (up to $20,000 in damage). If you have purchased RCP for your rental and are involved in an accident that results in damage to our vehicle, you would only be responsible for a $250 deductible and would not have to submit a separate claim to your insurance company.
You are not required to purchase RCP - If you are involved in accident during your rental that results in damage to our vehicle, you must either immediately reimburse Greenvans for the cost of the damage or submit a loss claim to your insurance company and they will pay us on your behalf. The renter would be responsible for whatever deductible that your insurance company charges (this varies greatly - depending on your policy), and any additional points/surcharges added to your insurance premium as a result of the loss.
RCP does NOT cover damage to other vehicles or property - only damage to our vehicle.
If you do not have full coverage insurance (meaning liability but no collision), purchasing RCP from Greenvans will satisfy our minimum collision protection requirements.
You must be 25 or older to rent a van from us.
We require 30% of the total rental fee in advance to reserve the van. This fee is non-refundable and required to secure the reservation. The remaining balance is due when you return the van. If the balance is not paid in full at the end of the rental, a late fee of 10% of the open balance will accrue every seven days past due. Deposit payments must be made with a credit or debit card so we have a valid card on file prior to the start of your rental. Final payments can be made by credit or debit card, check, bank transfer, Paypal or cash.
There is no extra charge for additional drivers as long as they meet our insurance and age requirements. All drivers do NOT need to be present at pickup. Once your reservation is confirmed you'll receive a secure submission link so all of your drivers can send in their license and insurance info in advance.
Our rates vary depending on the time of year, length of rental, and location. The quickest way to get a quote is to submit a request here.
Our main offices are in Philadelphia and Los Angeles. Boston and NYC area rentals are serviced via delivery from our Philadelphia location. We can also deliver your van to nearby airports and train stations for an additional fee. If you need a van delivered to a different city or a specific location, please contact us directly.
We rent three models of 15 passenger vans: Ford Transit 350 XLT Mid-Roof, Ford Transit 350 XLT Low-Roof, and Ford E-350 Super Duty. For more information about our fleet, visit our vans page.
Yep! We can remove up to two rows of seats to make room for gear or luggage. Check out our vans page for more info.
The sooner, the better. We recommend making a reservation once you know which dates you will need a van, even if you don't have all of the other details sorted yet. We usually book up at least 30 days in advance, but will always try to accommodate last minute rentals based on availability. We require at least 48 hours notice to make a reservation online.
Nope! We deal with many international rental customers. However, if you plan to drive the van yourself you’ll need to get a US auto insurance policy. We have a few great contacts that provide temporary non-owners insurance policies for international bands. Please contact us and we’ll direct you to the appropriate agent. Alternatively, you can choose to hire a driver with a valid operator’s license and acceptable insurance.
We do allow our vans into Canada, but not Mexico.
The 30% reservation fee is non-refundable. If you need to cancel at any point before the rental period begins, you are not responsible for the remaining balance. Once your rental period is in progress, you are responsible for the full amount of the original rental. In the case of a cancellation, your deposit may be used towards a future rental.
Yes! We charge an additional towing fee of $12 per day. All of our vans have Class 4 hitch receivers but we don't provide draw-bars or ball mounts. Some of our vans include a 7-pin wiring harness and brake controller for larger trailers, but please let us know in advance if this is something you need. We do not rent trailers.
Yes. We allow 300 free miles per day over the course of your rental. We charge $0.39 per mile over that limit. For example, if you have a 10 day rental, you'll have 3000 free miles total. If you travel 3500 miles, your mileage charge will be $195 (500 x $0.39).
All of our van rentals come with an E-ZPass transponder. We'll bill you for your toll charges after your rental is complete, plus a one-time $10 admin fee.
We reimburse for all oil changes, safety inspections, vehicle repairs, and all other approved services on the road. Even though we pay for it, it is your responsibility to make sure you bring the van in for an oil change at the appropriate mileage. Regular oil changes must be performed every 5,000 miles. Submit your receipts to us at the end of the rental and we’ll reimburse you for all maintenance expenses. If you exceed the required oil change mileage you will be charged $0.50 for every mile over the limit.
For exceptionally long tours, you may be required to bring the van to a shop for additional maintenance. If necessary, we can help schedule a service appointment at a trustworthy shop — and, of course — we’ll reimburse you for all service performed. Please let us know before you bring our van to a shop for anything other than an oil change. We must approve any service before it is performed.
Breakdowns and mechanical issues are rare, but they do happen. First and foremost, we take excellent care of our vehicles. All of our vans are dealer serviced before and after every rental and we don't cut corners when it comes to preventive maintenance and safety.
For minor issues like a flat tire, dead battery, lock out, etc, you'll find our roadside assistance phone number in the glove compartment of your van. This service is available 24/7 for your convenience.
If you experience any other major issue, get yourselves to a safe place and call our emergency line as soon as possible to let us know. (Greenvans emergency contact number: (617) 410-6605
We'll assess the severity of your situation and make a plan. If necessary, we'll make arrangements for a tow company to bring the van to the nearest Ford dealer or other reputable service department for repairs. Depending on the issue and where you are in the county, the timeline for repairs varies greatly. Some issues can be resolved same day, some need more time. If circumstances force your vehicle to require more than two days worth of repairs, we'll make arrangements to either send a new van of ours to you as quickly as possible, or find you a replacement vehicle from another company either temporarily or for the remainder of your rental period.
We cover all expenses associated with a van breakdown including any towing charges, repair costs and if the breakdown requires you to stay overnight we'll cover up to two hotel rooms.
Please keep in mind that we treat issues with our vans very seriously and we're working with you to make sure you're able to keep your schedule. Our team is very good at crisis management in these situations, but sometimes there are circumstances beyond our control. We are not liable for any lost revenue or downtime due to mechanical issues.
Each of our locations has different hours and days of operation but all pick-ups are by appointment only. We can accommodate returns outside of our normal business hours at certain locations with at least 48 hours notice. Please visit our individual location pages for more information.
No smoking of any kind is allowed in our vans. A $250 cleaning fee will be charged if there's evidence of smoking in our van during your rental.